Warranty

1. Warranty Coverage

NBE Australia warrants that products supplied by NBE Australia and installed by NBE Australia (or an authorised installer where applicable) will be free from defects in materials and workmanship under normal operating conditions, subject to the applicable warranty period and the conditions outlined below.

Warranty coverage applies only to the original purchaser and is not transferable unless otherwise agreed in writing.

2. Warranty Periods

Unless otherwise agreed in writing, the following standard warranty periods apply:

Extended warranty programmes are available for selected NBE-manufactured rapid doors and will be specified in the quotation where applicable.

The ES01 Essential Rapid Door is supplied as a standard imported product. Warranty coverage is limited to the standard warranty period and does not include NBE Australia’s extended warranty programmes.

3. Warranty Conditions

Warranty coverage is subject to:

• normal operation of the product;
• installation carried out by NBE Australia or an authorised installer (where applicable);
• compliance with operating instructions;
• operation within the specified environmental conditions for the product;
• provision of a compliant and stable electrical supply where applicable;
• the product not being modified, relocated or repaired by unauthorised persons; and
• completion of the recommended preventative maintenance programme where specified.

During the warranty period, NBE Australia will, at its discretion, repair or replace defective NBE-supplied components covered under this warranty. Labour, travel and access costs for warranty attendance are included only where installation and preventative maintenance have been carried out by NBE Australia, unless otherwise agreed in writing. Otherwise, such costs may apply.

4. Warranty Exclusions

This warranty does not cover defects or damage resulting from:

• misuse, abuse or negligence;
• accidental impact or collision;
• forklift, pallet, vehicle or equipment damage;
• unauthorised modifications or repairs;
• improper installation by others;
• non-compliant or unstable electrical supply;
• environmental conditions outside the product’s specified operating limits;
• normal wear and consumable components;
• failure to maintain the product in accordance with recommended maintenance requirements; or
• circumstances beyond NBE Australia’s reasonable control.

PVC Flex Systems (PVC01, PVS01 & PVW01)

PVC Flex Systems are flexible access and separation products designed for industrial and commercial environments. The appearance, performance and service life of PVC Flex Systems vary according to the operating environment and should not be interpreted as being guaranteed for the duration of the warranty period.

Factors that may accelerate wear or affect performance include, but are not limited to:

• forklift, trolley and pedestrian traffic;
• contact with pallets, loads, vehicles or equipment;
• UV exposure and direct sunlight;
• temperature and refrigeration conditions;
• wind, air pressure and ventilation;
• chemical, oil or cleaning agent exposure;
• repeated flexing, bending or impact; and
• frequency and manner of use.

The warranty does not cover normal wear and tear, scratching, scuffing, abrasion, cosmetic clouding, fading, yellowing, discolouration, shrinkage, stiffening, distortion or deterioration resulting from normal use or environmental exposure. Damage resulting from misuse, impact, excessive wear, improper cleaning methods, operation outside the intended application or exposure to conditions beyond the product’s specified operating limits does not constitute a manufacturing defect.

NBE Australia reserves the right to inspect the equipment and determine the validity of any warranty claim prior to carrying out warranty work or supplying replacement components.

5. Warranty Claims

If you believe your product has developed a fault covered under warranty, please contact NBE Australia as soon as practicable.

To assist us in processing your claim, please provide:

• Company name;
• Installation address;
• Approximate installation date;
• Product serial number (where available);
• Photographs or videos showing the issue; and
• A description of the fault.

Our service team will assess the information provided and determine the appropriate course of action. Any repair or replacement carried out under this Warranty Policy does not extend or restart the original warranty period. Where reasonably requested, the customer must provide safe access to the equipment to enable inspection and assessment.

6. Limitation of Warranty

To the maximum extent permitted by law, this Warranty Policy applies only to defects covered under the applicable warranty.

It does not extend to:

• consequential or indirect loss;
• production downtime;
• loss of profits;
• business interruption; or
• losses arising from circumstances beyond NBE Australia’s reasonable control.

Nothing in this Warranty Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

7. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

8. Spare Parts Availability

NBE Australia aims to maintain reasonable availability of replacement parts for current product ranges. Availability of replacement parts for discontinued, superseded or imported products may vary depending on manufacturer and supplier availability. Where an identical replacement part is no longer available, NBE Australia may supply a suitable equivalent where reasonably practicable.

9. Contact Us

If you have any questions about this Warranty Policy or wish to make a warranty claim, please contact: